Privacy

1. What is in this policy?

This policy applies when you visit our website or use our services in the UK. We want you to feel confident about how we handle your data.

This document explains:

– What personal information we collect about you.
– How we use that information.
– When we might use your details to contact you.
– What information we might share with others.
– Your choices regarding your personal data.

2. What does this policy cover?

This policy applies to services provided by Best Lives. It also covers all our social enterprises (including our cafés, Pets’ Corner, The Wellbeing Centre, and horticulture services) where those services reference this policy.

It does not cover:

– Third-party services linked to our website. These will have their own privacy policies.
– Services accessed through third-party platforms (such as our booking system). These will have their own terms.

We use cookies to help our website run effectively. For full details on how we use them, please read our separate Cookie Policy.

3. How do we protect your personal information?

We take your security seriously. We implement robust security measures to protect your personal information.

However, no online service can be entirely secure. If you have any concerns or suspect a data breach, please contact us immediately so we can help.

4. Where we store your information

Some of the service providers we use may operate outside the UK and the EEA. We only work with companies that meet our strict security standards and comply with data protection laws.

5. What types of personal information do we collect?

We collect different types of information depending on how you interact with us.

Information you provide

This includes your name, contact details, and date of birth.

– Financial Data: If you make a booking (e.g. for the Wellbeing Centre), your payment is processed securely by our third-party partner (Bookwhen). We do not store your card details directly.
– Special Category Data: If you apply for a job or complete a referral form, we may collect sensitive information such as health records or disability status. We handle this data with extra care and strict confidentiality.

Device and Usage Information

When you use our website, we may collect technical data such as your IP address, browser type, and how you interact with our pages. This helps us improve the site experience.

6. How long do we keep your personal information?

We do not keep data forever. We retain your information only as long as necessary for the purposes outlined in this policy, or as required by UK law.

7. How do we use your personal information?

We only process your personal information when we have a valid reason. This includes:

– Consent: When you have given us clear permission.
– Contract: When it is necessary to deliver a service to you.
– Legitimate Interests: When the law allows us to use it for business purposes, provided it does not harm your rights.
– Legal Obligation: When we are required to do so by law.

We use this data to:

– Provide our services and support.
– Process job applications and referrals.
– Respond to your requests, enquiries, or complaints.
– Send you relevant communications.

8. When will we contact you?

We may contact you regarding:

– Updates to the services you use.
– Responses to your enquiries or complaints.
– Surveys or feedback requests to help us improve.
– Marketing or newsletters, but only if you have given us specific consent to do so.

9. Do we share your personal information?

We do not sell your personal information.

However, we may share data in specific circumstances:

– Public Contributions: If you post public comments on our platforms.
– Service Providers: With third-party partners who help us run our services (under strict confidentiality agreements).
– Research: For research purposes, ensuring all data is kept confidential.
– Legal Requirements: If we are required to do so by law.

10. What are your rights?

You have control over your data. You have the right to:

– Request access to the data we hold about you.
– Ask us to correct or delete your information.
– Withdraw your consent for certain uses (such as marketing).
– Object to automated decision-making.

11. How to contact us

If you have any questions about this policy or wish to exercise your rights, please get in touch.

The Data Protection Officer

Lisieux Hall, Dawson Lane Whittle-le-Woods Lancashire PR6 7DX

[email protected]

12. Changes to this policy

Best Lives reviews this policy regularly to keep it up to date. We will post any changes on this page.

If the changes are significant, we will contact you directly. We will do this by:

– Sending an email to the address you provided

– Sending a letter by post if we do not have your email details

– Placing a notice on our website homepage